If you need further assistance with DWebPro, please contact DWebPro Support Team via one of the following methods:

• Forum: http://support.dwebpro.com

• Email: support@dwebpro.com

• ICQ: 328652435

• MSN: support@humanprofile.biz

• Yahoo!: humanprofile_assistance

• AIM: supporthp

• Toll Free Number: +39 800 090 154

• Phone: +39 02 303 124914

• Fax: +39 02 700 554955

• Mobile: +39 348 3406175

Required Information

Every time you contact the DWebPro Support Team for a new support request, please include the following information:

1. The DWebPro version you are using. You can find this information opening the ChangeLog.txt file (Start -> Programs -> DWebPro -> ChangeLog.txt) and reading the first row or selecting the dwebpro.exe file, right click of the mouse, Properties tab, Version field.

2. The operating system under which you are using DWebPro, including the service pack number (i.e. Windows XP Service Pack 2).

3. If you are starting DWebPro from CD/DVD, state it.

4. For any server side language or database include the following information:
   
   

   • Are you using one of our preconfigured package?

   • If yes, which one (including the version)?

   • If you are using PHP, have you installed it as ISAPI or CGI?

5. State any change you have made on to the http.ini, php.ini or aspisapi.ini files. If you are contacting the DWebPro Support Team by email, attach those files.

6. Try to describe the problem specifying as much details as you can

Every time you have to send us an attachment, compress it into a ZIP/TAR/RAR archive to aviod problems with antivirus and firewalls.

You can find useful information also in the official manual that is available online at http://onlinehelp.dwebpro.com/

In some cases we will give you the access data for an FTP account and ask you to upload a ZIP archive with the whole deploy folder.